If an earlier appointment with your provider becomes available, we will notify you via text and/or email, and you can choose to reschedule.

Step 1

Log in to your Norton MyChart account.

Step 2

Schedule a visit and select “Get On The Wait List.”

Step 3

Sign up to accept Norton MyChart notifications.

How Does It Work?

From a Computer

• Sign in to Norton MyChart or open a free account.
• Select the “Visits” tab at the top of the page.
• You will be redirected to a page showing your upcoming appointments.
• Click on the appointment for which you would like to be placed on the wait list.
• If a wait list is available, you will have the option to select “Get On Wait List.”

From the Mobile App

• If you don’t already have the mobile app, download the MyChart app from the Apple App Store or Google Play, and sign in.
• Touch the Appointments icon in the top right corner. This takes you to a page listing your future appointments.
• Tap on the appointment for which you would like to be placed on the wait list.
• If a wait list is available, you will have the option to select “Get On Wait List.”

You will receive a notification from your Norton MyChart account if an earlier appointment becomes available. If you don’t want the earlier appointment, you will keep your originally scheduled time and you can wait for another earlier appointment to become available.

If you are offered a new appointment and want to accept it, be sure to confirm it as soon as possible. Wait list offers for new appointments are distributed on a first-come, first-served basis and will expire after about 15 hours.

What Types of Appointments Have a Wait List?

Currently, the digital wait list is available for most appointments. If it is available for your appointment, you will see the wait list option.

How Do I Receive Norton MyChart Text Notifications?

1. Sign in to your Norton MyChart account.
2. You may receive a pop-up alert with instructions about updating notifications, or you can update notification preferences in the desktop version of Norton MyChart to opt in to receive new wait list text messages.
   • Select: Preferences > Notifications > New Wait List Offer > Check text box.

What Do I Do When I Receive a Wait List Offer?

1. As soon as you receive a wait list notification, log in to your Norton MyChart account.
2. From the homepage or My Appointments menu, select My Upcoming Appointments. (If using the mobile app, select Appointments.)
3. Review the new appointment time, and choose whether you’d like to keep your current appointment or switch to the new appointment.

If you choose to keep your current appointment or do not claim the new appointment offer before it expires, no further action is required. You will keep your original appointment and remain on the wait list. You will be notified if additional appointment times become available.

You may receive wait list offers for each appointment you have scheduled with a Norton Healthcare provider offering this convenient option.