Patient Resources

Submit request or call to make an appointment.

Important Information for All Visitors

  • Please wear a mask if you:
    • Have a fever, cough, shortness of breath, headache or recent loss of taste and smell
    • Have tested positive for COVID-19 or been exposed to a person with COVID-19 within the past 10 days
    • Have recently been diagnosed with a respiratory illness
  • Remember: Good hand hygiene is the best way to stop the spread of respiratory infections. Clean your hands often with soap and water or alcohol-based sanitizing gel.
  • All adult hospital patients may have two visitors at a time, age 2 or older. Any visitor under the age of 18 must be accompanied by an adult.
  • Anyone who is ill may not visit or accompany patients.
  • If a visitor displays unsafe, threatening or aggressive behavior, or impedes care (intentionally or not), appropriate measures will be taken to protect patients and staff.

Norton Healthcare Adult Facilities

Adult Hospitals including their Outpatient Departments, Surgery and Emergency Departments

  • Two visitors at a time, 24/7
  • During labor and delivery, a properly credentialed doula also may be present as part of the care team.
  • Mother-baby/antepartum: Significant other and two visitors are welcome. Siblings age 2 and older may visit, all other visitors must be over 12.
  • For patients in isolation:
    • Two visitors for most, including those in COVID-19 isolation
      • No visitors for patients on continuous aerosolizing therapies, including BiPAP and Vapotherm breathing devices
    • All visitors must strictly follow personal protective equipment (PPE) guidelines and stay in the patient’s room throughout the visit.
    • All visitors must leave the room during any aerosolizing procedures.
  • Compassionate exceptions for visitors will be made on a case-by-case basis.

Doctors’ Offices and Outpatient Medical Center Appointments for Adults, Including Norton Cancer Institute

Two visitors per patient

Norton Children’s Visitor Policy

Norton Children’s Hospital and Norton Women’s & Children’s Hospital Inpatient

  • Up to two primary caregivers: Primary caregivers must be designated for the length of the patient’s stay. They must be age 18 or older, unless they are the parents/guardians of the patient. Primary caregivers will have their fingerprints registered with the visitor management system so they can access the unit and visit the child at any time.
  • Secondary caregivers/visitors: Up to four designated secondary caregivers/visitors may visit between 9 a.m. and 9 p.m. for the length of the child’s admission. Siblings ages 12 and older may be included.
  • Only two visitors are allowed at the bedside at any time. One must be age 18 or older.
  • Pediatric patients awaiting COVID-19 test results, or who have tested positive for COVID-19, may have two designated visitors.
  • One clergy member may be designated for the length of the patient’s stay and may visit between 9 a.m. and 9 p.m.
  • Caregivers/visitors will be required to successfully complete a health screening form daily and receive a visitor’s pass for the day.
  • Compassionate exceptions for visitors will be made on a case-by-case basis.

Norton Children’s Outpatient including Norton Children’s Medical Center (Emergency/Surgery/Testing)

  • Two visitors may accompany the patient.
  • No one under age 12 may accompany the patient.

Norton Children’s Medical Group Doctor’s Offices and Novak Center for Children’s Health

  • Two visitors may accompany the patient. One must be a parent or guardian.

Whether you’re planning a hospital stay or visiting family or friends in the hospital, our goal is to provide you with outstanding care and service. Every member of our team, from our admissions staff to our medical professionals, is committed to your health, well-being and satisfaction.

We’re proud of our reputation for excellence, as reflected by patient surveys and visitor feedback. You can see how Norton Healthcare hospitals and physicians rank against state and national averages in the Norton Healthcare Quality Report.

Norton Healthcare Access Center

(502) 629-1234 or toll-free (888) 4-U-NORTON (486-6786)

Patient Bill of Rights

Norton Healthcare supports the rights of each patient and is committed to ensuring the protection of those rights in its provision of care, treatment and services. In the event that a surrogate decisionmaker has been designated, according to advance directives and/or other designations, the patient’s representative is afforded these rights on behalf of the patient.

By placing one phone call to the Norton Healthcare Access Center, our knowledgeable representatives will quickly and easily help you arrange your health care needs.

The access center can help you with the following services:

  • Refer you to medical specialists in all major fields of medicine.
  • Schedule your appointment for outpatient surgery or diagnostic testing.
  • Provide information about and register you for health-related seminars and classes
  • Refer you to educational materials on a variety of healthcare topics.
  • Give you directions to Norton Healthcare facilities and help you find hotel accommodations.

Norton Healthcare Hospitals

Click on the links below for information about Norton Healthcare’s hospitals. You’ll find directions, important phone numbers and information about hotel accommodations.

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