The awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country according to performance in consumer experience.

Story by: Maggie Roetker on February 14, 2024

Norton Healthcare has been named a 2023 Human Experience (HX) Guardian of Excellence Award winner and Norton Women’s & Children’s Hospital an HX Pinnacle of Excellence Award winner by Press Ganey, the global leader in health care experience solutions and services. These awards are part of Press Ganey’s annual ranking of the top hospitals and health systems in the country according to performance in consumer experience. They signify the best practices health care providers should consider implementing.

Norton Healthcare’s Guardian of Excellence Award signifies the organization being in the top 1% of health care providers in delivering a positive consumer experience. The award measured performance from Jan. 1, 2020, to March 31, 2023, on 10 key indicators, including ability to answer questions, time spent with a patient, thoroughness of exam and clarity of instructions. The Norton Women’s & Children’s Hospital Pinnacle of Excellence Award ranks the facility in the top 5% of health care providers in delivering patient experience over a minimum of three consecutive years. It looks at patients’ overall experience and likelihood to recommend the provider, as well as teamwork.

“As an organization, we are committed to creating great human interactions while providing high-quality, compassionate care,” said Russell F. Cox, president and CEO, Norton Healthcare. “These awards affirm the efforts of our teams in making that commitment a reality and remind us there is no limit to what our care can do.”

Press Ganey works with more than 41,000 health care facilities on initiatives to improve the overall safety, quality and experience of care.

“This award symbolizes Norton Healthcare’s commitment to raising the bar for health care standards, inspiring a culture of continuous improvement and innovation across the human experience,” said Patrick T. Ryan, CEO and chair, Press Ganey. “It underscores the importance of placing patients, health care professionals and industry partners at the core of our work, fostering a future where exceptional health care experiences are not just goals, but tangible achievements.”

“Norton Women’s & Children’s Hospital demonstrates the transformative power of patient-centered care, positive employee experiences and effective clinical outcomes,” Ryan said. “By prioritizing both their employees and the communities they serve to raise health care experiences, Norton Women’s & Children’s Hospital sets the standard for compassionate health care.”