Story by: Norton Healthcare on May 24, 2023
Norton Healthcare, Inc. (“Norton Healthcare”) was the victim of a ransomware attack that may have resulted in unauthorized access to personal information, primarily about current and former patients, employees, and dependents.
On May 9, 2023, Norton Healthcare discovered that it was experiencing a cybersecurity incident, later determined to be a ransomware attack. Norton Healthcare notified federal law enforcement and immediately began working with a respected forensic security provider to investigate and terminate the unauthorized access. Our investigation determined that an unauthorized individual(s) gained access to certain network storage devices between May 7, 2023, and May 9, 2023, but did not access Norton Healthcare’s medical record system or Norton MyChart. The nature and scope of the incident required time to analyze, a process that was substantially completed in mid-November.
The impacted files contained personal information, primarily about patients, employees, and dependents. The information that may have been impacted varied from person-to-person, but could have included: name, contact information, Social Security Number, date of birth, health information, insurance information, and medical identification numbers. In some instances, the data may also have included driver’s license numbers or other government ID numbers, financial account numbers, and digital signatures.
We take safeguarding personal information seriously. We promptly worked with external cybersecurity experts and federal law enforcement to terminate the unauthorized access. Norton Healthcare is also further enhancing its security safeguards.
Individuals whose information may have been impacted can sign up for two years of credit monitoring by following the instructions in written notification letters that are being mailed. As always, we also encourage individuals to remain vigilant and continue reviewing account statements for unusual activity.
If you have any questions or concerns, please contact us toll-free by calling (866) 983-5764, Monday through Friday from 8 a.m. to 5:30 p.m. Central Time (9:00 a.m. to 6:30 p.m. Eastern Time)
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